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Read the frequently asked questions below, contact us if needed

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“The customer is king, provided he behaves like one.” – W.J. Gerritse

Frequently asked questions

I paid, why didn't I receive a confirmation?

Depending on how busy the Bitcoin network is, it may take a while for them to arrive. If you have not received an e-mail after 30 minutes that your Bitcoin has been received correctly, this may be because:

– You have not used the correct Bitcoin amount
– Because your account has not been verified once
– Because you ordered for the first time and your account verification is still pending

Sometimes, when many orders are placed at the same time, unfortunately not every confirmation email is sent. To be sure whether or not your order has been completed, you can log in to your account to see the status of your order.

Are you unsure about the cause of not receiving a confirmation e-mail? Then contact our customer service.

What exactly do you mean by 'tablets', strips or pills?

One tablet means one pill. Ritalin is currently pricey, because it is very popular and it is expensive to buy. You can get more discount by purchasing larger quantities. You could get a €65 discount with a larger order. Nevertheless, it is advisable to first try a smaller amount to see which brand benefits you the most. The price is high for such a small product, but the product is not purchased for its size, but for the desired effect which lasts for hours. Find more information about Ritalin here.

Why is the order more expensive than the product price?

The price is always slightly higher because of the transaction costs charged by the trade offices. For example, if you pay €10.35, we will receive €10.00 (We do not charge shipping costs as compensation)

However, it is possible that the final price differs enormously from the product price (10% or more). This is because Bitcoin is still extremely volatile in its early stages and its price may have gone up or down enormously during the time you ordered. Do you have a difference of 10% or more? Then it is wise to wait a few minutes and place an order again. There can never be a payment obligation, so you can safely place a new order with us.

I would like more information about Ritalin.

For more information about Ritalin visit our page Over Ritalin. You will find the Tips for usage at the bottom of the page. If you have any further questions, please contact us.

How can I pay anonymously using iDEAL or Bancontact?

To guarantee absolute privacy and anonymity, we use a bitcoin exchange office as a third party. This makes it absolutely impossible for your payment card and/or payment account to be linked to your order. You pay us via iDEAL or Bancontact with Euros, but we are paid in Bitcoin.

Instructions to pay via iDEAL or Bancontact can be seen on the ‘winkel’ page.

If you have any questions about this, please contact us.

What is Bitcoin?

Bitcoin is a new form of money, a so-called ‘cryptocurrency’. It is just like cash money, anonymous. Only, unlike cash, it is impossible to forge a fake Bitcoin. It is decentralized, which means that no bank or other central authority has full control. No one can freeze your account or take your Bitcoin from you, unless you want to. Bitcoins are sent with the same ease as sending an e-mail. It is also a lot faster than regular banks. You do not have to wait a day for a transaction, a Bitcoin is sent within a few minutes. A Bitcoin is also becoming more and more valuable, because there are only a limited amount available. Bitcoin is the digital gold of the 21st century.

For more information about Bitcoin click here.


When does my order arrive?

Once your payment has been received and your order has been shipped, it will take one to two business days for your order to be delivered to the postal address you provided. Orders going abroad do on average four business days.

I would like to send a screenshot to clarify my question.

For security reasons we can not open attachments that are sent to us through e-mail. If you would like to send us a screenshot, you can instead use the free program ©LightShot. With ©LightShot you can make a screenshot of your screen, which you can then upload free of charge and use the link in an e-mail. The e-mail address which you can contact us through stands below.

Contact us via e-mail.

If the above information does not answer your question, you can contact us at the following e-mail address:

To help you more quickly, it is wise to mention your #order number in your message